Chatmantics is a conversational automation platform that helps businesses improve customer interactions using AI-powered virtual assistants. These assistants work with contact centers to make customer engagement more efficient across channels including voice, SMS, Facebook, and other social platforms. With quick deployment times of less than 24 hours, Chatmantics easily connects to CRMs, marketing tools, and internal systems, making it a practical solution for companies of all sizes.
Founded in 2018 by Keith Scales, Chatmantics set out to address inefficiencies in customer acquisition by developing virtual assistants capable of qualifying leads, handling routine inquiries, and escalating complex issues to human agents. This approach enables businesses to maximize productivity and minimize costs while enhancing the customer experience.
