Goldie, an AI-powered visual assistant fueled by customized data

Industry:

Human Resources Services

Duration:

Since 2024

Goldie, an AI-powered visual assistant fueled by customized data

Client Insights

400+

employees

6

development hubs

10+

countries with employees

60+

projects in progress

About the client

The client, facing increasing strain on their HR department due to a high volume of repetitive employee inquiries, sought a solution to automate responses to frequently asked questions.

Their primary objective was to develop an intelligent virtual companion capable of understanding and responding to employee queries in natural language, effectively reducing the HR team's workload. This solution aimed to empower employees with instant access to relevant information, streamlining internal communication and allowing HR professionals to allocate their time to more strategic and complex matters.

Solution

The solution implemented an intelligent virtual companion powered by Natural Language Processing, enabling employees to receive instant, conversational responses to frequently asked HR questions.

This multi-platform tool, accessible via web and integrated messaging platforms like Slack, was tailored to the company's specific data and incorporated user authentication to ensure access control. Integration with the HRM API, such as Bamboo, allowed for real-time data retrieval, while a comprehensive admin panel provided HR with tools to manage knowledge bases, review user feedback, and maintain audit logs. A feedback mechanism was also included to allow the bot to learn and improve over time.

Assistant’s main features:

X

Natural Language Processing (NLP)
Multi-Platform Compatibility (separate web, integrated to the messenger (e.g. Slack)
Tailored according to the custom data
User Authentication (response based on the level of access)
Feedback Mechanism
HRM API Integration (e.g. Bamboo)

Admin panel:

X

Upload & Edit Documents (add, edit, and delete documents that the bot uses for knowledge retrieval)
Feedback Collection (interface to review user feedback in real-time (positive, negative, or neutral)
Audit Logs (track all admin activities (e.g., document edits, user feedback updates)

Technologies used:

x